Posts Tagged ‘Opal’

The torture of Dept. of Human Services

April 6, 2017

 

photoSalvia Nr 1

Salvia

Our day will involve getting our travel concession travels sorted out. I  felt so proud a few weeks ago. I finally managed to get our Opal travel cards. This is the card you need when catching trains, buses or even a ferry. You get to tap it on a metal pole at the beginning of the journey as well as at the end. The pole seems to recognize your unique profile and deducts the cost of your travel from this magic card. It seems rather lugubrious that we are now identifiable by plastic cards that we store in our wallets. What happens to my ‘profile’ after I am gone? Will I just be remembered by my Opal card?

It wasn’t an easy journey to finally get this card. A big problem with modernity is that no matter where one goes or what one intents to achieve, one needs to log on to something. The logging on is presented as a heaven on earth. ‘Just log on to some dot.com. and the world is your oyster.’ As if! What they don’t tell you is that as soon as one tries and ‘log on’ it asks for your profile. This is some kind of internet mug shot. To establish this profile one needs a password. This password needs to be well hidden and it is suggested to write it down. I had a booklet of those passwords but I have lost it. Almost all dotcoms tell you to never let anyone know your passwords.  As soon as I got yet another password I quickly used to write it down in my special red coloured password booklet. But this booklet was so well hidden, it is lost.

This in reference to a letter addressed to ‘Dear Gerard.’ from the Dept. of NSW transport. It seems  we are no longer eligible for the Gold Opal card. (because of a change in our circumstances.) We both need to act and cancel our Gold Opal card and change over to a different Opal card. If we don’t we will not only lose our Gold Opal card but also lose any credit that still exists on our present cards.

The sting is that to achieve the change you need to log on to opal.com.au. As my passwords are so well hidden they are lost I can’t log on. However we could also go to a real office and get it changed manually by a Government employee. In an effort to squeeze more money out of the taxpayer many departments are now bundled together into just one. It is called Department of Human Services. I have some experience with it. Human services my a*”se.

A while ago I was fined twice for illegal parking. I checked it out and both parking infringements posted out to me occurred on the same day and at the same time within the same second and minute. How could that be? However, in my gallant effort to get one of those fines cancelled, I just about lost the will to go on. I desperately tried to log on  to the Infringement department of the Motor Transport, even to the extend to request a new password. ( the old one was hidden, remember!)  It was hell, and I was reduced to just incoherently tapping over my computer. Milo looked up and knew something was terribly wrong too.  After recovering I ended up going to the Human Services and had the fine cancelled. The Human Services girls were dressed up in a cheery red uniform but were as difficult to contact as it was on the internet. One told me to stop shouting. I wasn’t shouting.

So, in about an hour or so and after a shower we will go to this Human Services office to try and sort out our Opal travel card. I will keep you informed. I do hope we won’t need our passwords.

 

Why is everything so much more complicated?